Good communication is essential when you’re working with your clients. While you may feel like you’re pestering them with emails or phone calls, the truth is that your clients want to hear from you, especially if they’re your current buyers or sellers. In fact, 93% of buyers said that “responsiveness” is a “very important” skill for their agent to have, according to the latest Profile of Home Buyers and Sellers from the National Association of REALTORS.
So, how can you be more responsive? Simple: Stay in touch. Your buyers and sellers want you to call them personally to tell them about new homes on the market or potential bites on their home’s listing; they want you to send them listings for properties that match their needs; they want you to email them to touch base and to send information about the market.
Pick up the phone. A phone call is one of the quickest, most effective ways to connect with your clients. You can update them on the status of their listing or home search, give them information about the local market and address their questions and concerns right away.
Send an email. Email allows you to relay information to your clients quickly, forward listing information to your buyers and send market information to both buyers and sellers.
Put it in the mail. By sending your monthly marketing flyers to your clients, you can keep them up-to-date on the real estate market and give them information that they’ll find relevant as homeowners.
Your clients trust you to share your knowledge of the market, keep them up-to-date on the status of their transactions and help them through the real estate process. So share it with them whenever you can, especially if they’re in the process of buying or selling. Referral Maker™ real estate CRM makes it easy to keep in touch with your clients by putting communication at the top of your list—your daily to-do list, that is. Referral Maker makes sure that you call and email the buyers and sellers you’re currently working with, in addition to keeping in touch with past clients. Visit Referral Maker for more information and to start your 30-day free trial today.