Personal notes are a simple, heartfelt way to connect with your clients; however, many agents make every excuse possible to avoid writing them. “I don’t know what to say!” or “My handwriting is totally illegible,” they complain. They work themselves up with anxiety over what they’re client will think. In reality, their client will be happily surprised to receive such a thoughtful piece of mail. Continue reading
When you work by referral, frequent communication and follow-up is essential. However, it’s easy for this vital task to fall by the wayside when you get busy. In most markets, the summer is a busy time. The good news is, it only takes a minute to follow up. Here are some tips for improving your follow-up skills.
1. Be on time. Following up is most effective if it’s done within a particular timeframe. Do so after you’ve connected with them in person, whether it’s at a listing appointment, a meeting in your office or a phone call to check in. Send them a personal note to reassure them you’re eager to serve them and help them meet their need. This seemingly small task reinforces your character and expertise.
2. Consistency is key. Consistency lets your clients know you can rely on you. Send your marketing flyers and eReports on time each month so your clients know they can rely on hearing from you. Follow it up with a phone call, then follow the call up with a personal notes. This utilizes the stacking effect to build on your communication with your clients. Again, it reinforces who you are as a business person and shows you follow through with your promises.
3. Have trouble remembering? Keep a schedule. The task of following up tends to move to the bottom of the list when life gets hectic. Use Referral Maker CRM to help you stay on track! Once you prioritize your relationships, Referral Maker CRM will remind you to follow up and even provides the proven dialogues to help you start the conversation.
Learn more about Referral Maker CRM and how it can help you optimize your business.
The home buying process can be stressful, especially if your clients haven’t purchased a home before. Although they may have all the information they could ever imagine at their fingertips on their smartphones, they lack the expertise you have to interpret it all. Working with first-time homebuyers gives you the chance to show off your knowledge, skills and experience while building the foundation for a lasting business relationship. Here are three ways to help your first-time buyers through the real estate process. Continue reading
Providing value to your clients is one of the best ways to stand out in your market, or any market, for that matter. While many transactional agents only focus on getting the next deal, agents who work by referral are always looking for ways to serve their clients better and build your relationships. By providing value, you not only stay on your clients’ minds, you also reinforce your expertise. Here are five ways to provide value to your clients. Continue reading
Working by referral is all about serving your clients and giving them the highest level of service possible. The best service addresses the needs of your clients and may help you show your expertise. How do you know what your clients need? Listen! People reveal a lot during the course of a conversation. It’s important to be present and listen to what they’re telling you. Continue reading
The spring and summer are popular times for homeowners to tackle renovation projects, both large and small. Homeowners remodel for many reasons—perhaps they want to add more space to their home, update it to meet their changing needs or to help it list for more money. Whatever the reason, your clients will surely want to work with a service or trade professional who treats them with the same level of service and trust they’ve come to expect. Luckily, you work with great, reputable local professionals who meet those expectations. Continue reading
One of the best ways to set yourself apart from your competition is to provide great client service. When you consistently exceed your clients’ expectations by going beyond what’s expected, they’ll not only trust you more, they may also refer you to their family and friends. How can you exceed their expectations? Continue reading
Pop-Bys are small, thoughtful items intended to help you show your clients you care and thank them for their business and referrals. Although your A+ clients are sure to enjoy receiving them, delivering a thoughtful item to your current buyers will help you build your relationship with them.
Whether you’re working with first-time homebuyers or folks who have been through the process a few times, here are some helpful Pop-By ideas to deliver to their homes. Continue reading
Although it takes time to build relationships when you work by referral, consistent contact is made easier by using the stacking effect. Based on the principle of compounding interest, the stacking effect helps you leverage and build upon each connection you make with your clients. It allows you to keep in touch with your clients and build solid working relationships with them. Here’s why it works so well and how to incorporate it into your business. Continue reading
When you work by referral, your clients and their referrals drive your business. Unfortunately, many agents lose touch with their clients once the transaction has closed. Your clients want to continue to hear from you, especially if you can provide value. Here’s how to reconnect with your clients. Continue reading