Monthly Archives: October 2013

7 Fun Fall Pop-By Ideas

Nothing says “autumn” like apple cider. Apple cider or some fresh-picked apples make great Pop-By gifts.

The crisp air and falling leaves mean one thing—it’s fall! The autumn offers a ton of fun and festive ideas for Pop-By gifts to surprise your best clients with. Pop-Bys are a fun, easy and inexpensive way to let your clients know that you’re thinking of them. Here are some suggestions to celebrate the season: Continue reading

5 Ways to Give Excellent Customer Service

Great customer service doesn’t end when the transaction does. Finding a way to help is a great way to offer customer service to your clients.

Why do your clients refer you? If you’re a Buffini & Company Member, the excellent service you provide to your clients may play a role. Excellent customer service only takes a minute to give, but the results create a lasting impact and often result in referrals. Continue reading

3 Benefits of Excellent Client Service

Excellent customer service builds trust with your clients, which is essential for referrals.


Think about the last time you received excellent service: What made it so great? Did you feel as if the other person heard you when you asked a question or explained a problem? Did the person go the extra mile to help you? A good customer service experience will make you want to go back to that business, and will even prompt you to refer it to your friends. Continue reading

5 Ways to Say “Thanks” to Your Best Clients for Referrals

Taking your best clients to lunch is a great way to say “Thank you” for referrals.


Today is Thanksgiving in Canada, a day to express gratitude and appreciation for what we have. Although we don’t celebrate Thanksgiving in the United States until next month, it’s still a good time to start thinking about those clients who have given us referrals, especially multiple referrals, in the past year. When you work by referral, the referrals given by your clients are the bread-and-butter of your business—they help you to thrive and reach your goals. To show your appreciation, and to encourage more referrals, it’s important to express your gratitude. Continue reading

Cultivating a Heart for Significance

People who reach Significance are able to leave a legacy.

While you’re on the path to success, you may think that once you finally reach it, you’ll be happy. However, many successful people find that once they’ve achieved this goal, they’re compelled to leave a legacy of some sort. And why not, once a person has achieved success, it’s natural to want to do something of lasting significance. Continue reading

Change Your Thinking to Achieve Success

By networking, reading and attending workshops, you’ll begin to change your thinking.

You’ve adopted good habits, and are starting to see the results of your hard work. Before you can experience success, it’s time to check your thinking. How you think has an impact on your potential for success. If you fill your life with positive people and thoughts, you’ll find that positive things happen as well. Continue reading

The Habits of Success

Develop good habits and you’ll be on your way to reaching success.

Good habits have a lasting impact on your business; unfortunately, so do bad habits. Many of us think that we have good habits, and then we wonder why it feels like we’re barely treading water in the industry. It all boils down to your habits—are they conducive to your success or are they holding you back? Continue reading

Are You Following the Sequence of Success?

If you follow the sequence of success, you’ll grow from a caterpillar into a butterfly in your life and career.

All of us aspire to have success; however, many of us aren’t sure how to achieve it. Or, we want success and we want it now, without putting in the time and work required to achieve true success. Lasting success takes sacrifice, struggle, time and a lot of work. Think of the path to success as a caterpillar turning into a butterfly. Continue reading

Build Your Own Real Estate Infographics: Top 3 Free Apps

Wow your clients and colleagues with great infographics that illustrate your statistics.

Well done infographics can make otherwise boring presentations and statistics more palatable to audiences. Since humans are visual, interesting and eye-catching graphics help people understand why certain statistics are important and helps to put them into proper perspective. Continue reading