Tag Archives: unexpected extras

3 Ways to Exceed the Expectations of Your First-Time Home Buyers & Sellers

Regardless of the age of your first-time sellers, they'll need your help to navigate the process.

Regardless of the age of your first-time sellers, they’ll need your help to navigate the process.

The real estate process can be an intimidating experience, especially for first-time buyers and sellers. First-time home buyers have never been through the process before. While they may remember a family member or friend going through the process, they may not have been privy to the ins and outs of the process. And although first-time sellers have been through the real estate process before, they were on the buying side of the table; selling a home is another story. Continue reading

The #1 Thing Your Sellers Want From You

You clients want to hear from you! Be sure to check in with them from time to time.

You clients want to hear from you! Be sure to check in with them from time to time.

How often does the average real estate agent contact their sellers? According to most sellers, their agents don’t contact them enough. One of the biggest complaints sellers have is that their agents seem to disappear from the face of the planet as soon as the sign is put up in the yard, leaving them to wonder what’s going on with the sale of their homes. They wonder if the home has attracted any interest from potential buyers, what the agent is doing to market their home, how their home is faring against other competitive homes, etc. When left to wonder for too long with no check in call from their agent, they may become frustrated and irritated by the entire process, and then take it out on the agent when they finally do hear from them. Don’t be that agent. Continue reading

3 Ways to Provide Great Service

When you provide your clients with great service, they become loyal advocates of your business.

When you provide your clients with great service, they become loyal advocates of your business.

Customer service can make or break your business, especially when you work by referral. People are more likely to refer their family and friends to businesses that offer great customer service. After all, they want their loved ones to have the same great experience that they had. Excellent service leaves a lasting impression, and when you provide your clients with great service, it becomes part of your brand. Improve the service you provide by following these tips: Continue reading

5 Ways to Give Excellent Customer Service

Great customer service doesn’t end when the transaction does. Finding a way to help is a great way to offer customer service to your clients.

Why do your clients refer you? If you’re a Buffini & Company Member, the excellent service you provide to your clients may play a role. Excellent customer service only takes a minute to give, but the results create a lasting impact and often result in referrals. Continue reading

5 Unexpected Extras that Turn Clients into Loyal Advocates

Doing the unexpected extras for your clients is sure to turn them into your biggest advocates.

Think of the last time you were at the car repair shop or at a restaurant and received an unexpected service or treat that you didn’t ask for. Perhaps your car repair shop washes your car or offers a rental car when you get your car serviced. Maybe the waiter at your favorite restaurant gave you a free delicious dessert the last time you were there. How happy were you when you received these services? Did it make you want to sing from the nearest rooftop…or at least tell everyone you spoke to that day?

The same holds true for your business. By going the extra mile for your clients before, during and after a real estate transaction has closed, you establish the trust in your character and competence required to assure future referrals. Continue reading