Are you a good listener? Listening is an important communication tool; one that can make or break your relationships, and if you work by referral, your business. It may sound obvious, but listening has many advantages. Here are a few… Continue reading
Trust is the basis of any lasting relationship. When you work by referral, trust is essential to build lasting relationships with your clients. When your clients trust you, they’re more likely to refer you to their family and friends. There are many ways to build trust—do what you say you will, be consistent, etc. However, one of the most underrated ways is listening. Here are five ways that listening can help you to build trust and improve your relationships. Continue reading
As a real estate professional, you probably spend a good portion of your day talking with past and current clients, prospective clients, other agents, people around the office, etc. However, how would they rate your conversation skills?
Unfortunately, in this day and age, as well spend more time looking at screens, not looking at faces, our conversational skills have suffered. Since many of us communicate through text or email, we often feel awkward when we have to communicate with someone face-to-face or voice-to-voice. Often, when we’re in those situations, we tend to fill the void in conversation by prattling on about ourselves instead of getting to know the person we’re speaking with. Becoming an expert conversationalist takes skill and practice. However, here are three tips to improve your conversational skills: Continue reading
Do you know someone who seems to have all the luck? Perhaps they landed a huge listing and sold it in record time, or maybe they seem to have more clients than they know what to do with. It’s easy to write off successful real estate professionals as having Lady Luck on their side; however, luck has nothing to do with it. These agents have mastered the attitude and behaviors that foster success. Take a page from these ‘lucky’ successful people and create your own luck with these tips: Continue reading
Although you may do your best to ensure that the real estate transaction goes smoothly, sometimes there’s a disruption or delay that inconveniences your clients and leaves them feeling angry and frustrated. While you can’t control everything, you can help to ease your clients’ frustration and make them feel better about the process. Continue reading
Real estate is a social profession, and as an agent you come into contact with a variety of people every day. Your profession puts you in the position of being the hub of your social network—the person that your clients rely on to connect them with a good landscaper, roofer or even babysitter. However, to connect people more effectively, it’s important to get to know each of the people in your database on a level beyond just their name and office phone number. Continue reading