Tag Archives: customer service

3 Tips to Generate More Leads

3-ways-to-make-sales-calls-work-for-you

Although you may consider yourself a very social person, there may be times when picking up the phone to call your clients may make you a bit anxious. Even the most seasoned agents suffer a bit of nerves when calling clients, especially new referrals. Why? The fear of rejection! However, when you work by referral, your leads are warm; they want to hear from you! Additionally, calling your clients isn’t like a transactional agent cold calling, hunting for the next lead. Since you already have a relationship with your clients, calling them is an exercise in checking in with them. Here are three tips to make your calls more effective: Continue reading

3 Ways to Connect with Your First-Time Buyers

working with buyers

The home buying process can be stressful, especially if your clients haven’t purchased a home before. Although they may have all the information they could ever imagine at their fingertips on their smartphones, they lack the expertise you have to interpret it all. Working with first-time homebuyers gives you the chance to show off your knowledge, skills and experience while building the foundation for a lasting business relationship. Here are three ways to help your first-time buyers through the real estate process. Continue reading

4 Types of Questions That Will Help You Serve Your Clients Better

Give Your Branding a Boost

Working by referral is all about serving your clients and giving them the highest level of service possible. The best service addresses the needs of your clients and may help you show your expertise. How do you know what your clients need? Listen! People reveal a lot during the course of a conversation. It’s important to be present and listen to what they’re telling you. Continue reading

8 Business Professionals to Connect to Your Clients

061214
The spring and summer are popular times for homeowners to tackle renovation projects, both large and small. Homeowners remodel for many reasons—perhaps they want to add more space to their home, update it to meet their changing needs or to help it list for more money. Whatever the reason, your clients will surely want to work with a service or trade professional who treats them with the same level of service and trust they’ve come to expect. Luckily, you work with great, reputable local professionals who meet those expectations. Continue reading

How to Serve Your Clients

clients refer

 

One of the best ways to set yourself apart from your competition is to provide great client service. When you consistently exceed your clients’ expectations by going beyond what’s expected, they’ll not only trust you more, they may also refer you to their family and friends. How can you exceed their expectations? Continue reading

3 Easy Steps for Getting More Referrals

Ask-for-a-referral-today-a-business-inspirational-tip-from-brian-buffini

If you work by referral, your relationships drive your business. You seek to become your clients’ trusted advisor and ask that they refer you to their family and friends. Take it to the next level by making it easy for them to refer you in the first place. Here’s how: Continue reading

5 Steps for More Effective Calls

lead generation

Even if you’ve been in the real estate business for years, there may be days when you feel nervous to call your database. As technology makes it easier to replace talking on the phone with sending emails and texts, many agents, especially younger ones, feel less comfortable calling up their clients. While connecting via text is fine if that’s what your clients prefer, it’s still important to call your clients who prefer to speak on the phone. Similarly, you may be intimidated to speak on the phone with a referral or client you don’t know very well. Here’s how to get motivated to dial when you’re anxious about picking up the phone. Continue reading

Pop-By Ideas that Show Your Current Buyers You Care

Pop-Bys are small, thoughtful items intended to help you show your clients you care and thank them for their business and referrals. Although your A+ clients are sure to enjoy receiving them, delivering a thoughtful item to your current buyers will help you build your relationship with them.
Whether you’re working with first-time homebuyers or folks who have been through the process a few times, here are some helpful Pop-By ideas to deliver to their homes. Continue reading

Tap into the Stacking Effect

How to Optimize Technology in Your Relationships

Although it takes time to build relationships when you work by referral, consistent contact is made easier by using the stacking effect. Based on the principle of compounding interest, the stacking effect helps you leverage and build upon each connection you make with your clients. It allows you to keep in touch with your clients and build solid working relationships with them. Here’s why it works so well and how to incorporate it into your business. Continue reading

Reconnect with Your Clients

Reconnect-with-past-clients-today

When you work by referral, your clients and their referrals drive your business. Unfortunately, many agents lose touch with their clients once the transaction has closed. Your clients want to continue to hear from you, especially if you can provide value. Here’s how to reconnect with your clients. Continue reading