Tag Archives: customer service

How to Use RMCRM to Plan Your Holiday Client Party

Client Christmas party

Holiday client parties are a great way to connect with your clients during the most social time of the year. Now is the time to start planning, especially if you want to host a sizable fête somewhere that isn’t your home. Places such as conference rooms, halls and restaurants begin booking up as the holidays approach as do caterers and party planners, so reserving and booking now will ensure you get your top choices. Planning a party can be stressful, but don’t worry: Referral Maker® CRM has you covered! Continue reading

Why Your Buyers Need You

working with buyers

working with buyers

In our ever-changing real estate market, buyers need an experienced real estate agent like you on their side to guide them through the process. Today’s buyers have more information at their fingertips than they know what to do with. While many online websites promise to help buyers purchase their dream homes without the help an agent, the reality is many buyers need someone who can explain the process and handle any challenges or “blips” that occur. Every transaction is different—buyers need to you! Continue reading

Master a More Effective Follow Up

businessman on phone

One of the biggest complaints of many buyers and sellers is that they don’t hear from their real estate agents again after the transaction is complete. When you maintain communication with your clients after the transaction has closed, you help create lifelong advocates for your business. And, it only takes a minute to follow up. Here are some tips to help you maintain communication and follow up with your clients: Continue reading

How to Ensure Your Clients Read the eReport

Sending email

The eReport is an important part of the Referral Maker Marketing System. Each month, you send the eReport, which is designed to complement the monthly Marketing Flyer and keep you in the minds of your clients. According to the latest NAR report, email continues to be the preferred method of communication with current, past and potential clients for most agents.* Help your eReport stand out among the other email your clients receive in their inboxes. Continue reading

Thinking of Hosting a Client Party? Here Are Some Ideas

Hayride
Hayride

 

The autumn is the perfect time to host a client party. The temperatures are dropping, the leaves on the trees (in many parts of the country) are changing and people are eager to socialize. And unlike the busy holiday season, many people are available on the weekends. If you want to host a client party, here are a few ideas to get you started. Continue reading

Want More Referrals? Avoid These Common Traps

Referrals from clients

 

When you build a business on your relationships, the referrals you get from your clients drive your success. They refer you because they trust you. If you want more referrals, it’s essential to build trust. However, what if you’re working hard building trust and relationships and your clients aren’t referring you as much as you’d like? Make sure you’re not falling into one of these traps. Continue reading

The #1 Reason Your Sellers Need You

Why sellers need you

Although the real estate marketplace is filled with apps and programs intended to help sellers list their homes without an agent, there’s one thing this technology can’t replace: the excellent service you provide. Sellers need you to help them understand the process of selling a home and offer reassurance throughout the process. They want to know if something is normal or the severity of a potential issue. Continue reading

Give Your Sellers What They Want

Sellers

 

What’s one of the biggest complaints sellers have about their agents? They don’t hear from them enough. For many, it seems as though as soon as the sign goes up in the yard, they don’t hear from their real estate agents until there’s an offer. During the time in-between, seller may wonder if their home has garnered any interest in the market, if the agent’s marketing is effective and how their home is competing against other homes on the market in the area. Continue reading

Want More Control Over Who You Work With? Get More Leads

lead generation

 

Have you ever worked with a client you didn’t enjoy? Perhaps they were too demanding or your personalities clashed. Whenever you saw their number pop up on your phone, you may have grimaced or broken out in a cold sweat. Did you count the days until the transaction was over or wish you didn’t have to work with them? After all, the bills don’t pay themselves. Continue reading

Guide Your First-Time Buyers through the Process with Referral Maker CRM

Guide buyers through the process

Although today’s buyers have access to more information about the real estate process than buyers in the past, they may not have the experience to understand the nuances of the process. Luckily, they have you to help them make sense of it all. They’ll rely on your knowledge and experience to help them negotiate the best deal. When you offer great service to your clients, you’ll build strong relationships with your clients, which is essential to leading a long-lasting business. Referral Maker CRM® was developed to help you serve your clients better; here’s how:

1. Keep your buyers in the loop.
Referral Maker will remind you to keep in touch with your clients by phone, monthly marketing flyers and eReports, personal notes and Pop-Bys. When you include them in your database, they’ll always stay up-to-date on the buying process and your local market.

2. Send listings.
In one of your first meetings, ask your buyers what they’re looking for in a home and write down what they want as well as what they don’t. Enter these preferences within their contact information on Referral Maker CRM and use Property Match to connect them to one of your current listings.

3. Connect them to a reputable lender or other professional in your network.
Do your buyers need to get preapproved for a mortgage? Connect them with a mortgage professional in your network who you trust. Referral Maker also makes it easy to connect them with other professionals you work with, from cleaners and tradespeople to attorneys.

Remember, the better the service you offer, the stronger the foundation you’ll build for a great working relationship with your clients. Let Referral Maker CRM help along the way. Visit ReferralMaker.com for more information.