Tag Archives: customer service

Make Your Listings Pop

real estate listing

Since the vast majority of buyers begin their home searches online, property listings have become even more important. It’s not enough to just list a few descriptive phrases and a photo or two—internet-savvy buyers want to imagine themselves living there before they pick up the phone to schedule an in-person viewing. How can you make your listings pop? Continue reading

Improve the Real Estate Experience of Your Buyers and Sellers

Realtor with sale sign

For many buyers and sellers, the real estate experience can be confusing and frustrating. Since most will only go through the experience a handful of time in their lives, they may not remember the details of the process. Combine their inexperience with the ever-changing nature of the real estate process and it’s no wonder many of them aren’t sure what to expect. Although many websites and online services promise to take the sting out of the process for consumers, nothing can replace the personal service and expertise of working with a knowledgeable real estate professional. Here’s how to put your clients at ease and provide great service. Continue reading

How to Use RMCRM to Plan Your Holiday Client Party

Client Christmas party

Holiday client parties are a great way to connect with your clients during the most social time of the year. Now is the time to start planning, especially if you want to host a sizable fête somewhere that isn’t your home. Places such as conference rooms, halls and restaurants begin booking up as the holidays approach as do caterers and party planners, so reserving and booking now will ensure you get your top choices. Planning a party can be stressful, but don’t worry: Referral Maker® CRM has you covered! Continue reading

Why Your Buyers Need You

working with buyers

working with buyers

In our ever-changing real estate market, buyers need an experienced real estate agent like you on their side to guide them through the process. Today’s buyers have more information at their fingertips than they know what to do with. While many online websites promise to help buyers purchase their dream homes without the help an agent, the reality is many buyers need someone who can explain the process and handle any challenges or “blips” that occur. Every transaction is different—buyers need to you! Continue reading

Master a More Effective Follow Up

businessman on phone

One of the biggest complaints of many buyers and sellers is that they don’t hear from their real estate agents again after the transaction is complete. When you maintain communication with your clients after the transaction has closed, you help create lifelong advocates for your business. And, it only takes a minute to follow up. Here are some tips to help you maintain communication and follow up with your clients: Continue reading

How to Ensure Your Clients Read the eReport

Sending email

The eReport is an important part of the Referral Maker Marketing System. Each month, you send the eReport, which is designed to complement the monthly Marketing Flyer and keep you in the minds of your clients. According to the latest NAR report, email continues to be the preferred method of communication with current, past and potential clients for most agents.* Help your eReport stand out among the other email your clients receive in their inboxes. Continue reading

Thinking of Hosting a Client Party? Here Are Some Ideas

Hayride
Hayride

 

The autumn is the perfect time to host a client party. The temperatures are dropping, the leaves on the trees (in many parts of the country) are changing and people are eager to socialize. And unlike the busy holiday season, many people are available on the weekends. If you want to host a client party, here are a few ideas to get you started. Continue reading

Want More Referrals? Avoid These Common Traps

Referrals from clients

 

When you build a business on your relationships, the referrals you get from your clients drive your success. They refer you because they trust you. If you want more referrals, it’s essential to build trust. However, what if you’re working hard building trust and relationships and your clients aren’t referring you as much as you’d like? Make sure you’re not falling into one of these traps. Continue reading

The #1 Reason Your Sellers Need You

Why sellers need you

Although the real estate marketplace is filled with apps and programs intended to help sellers list their homes without an agent, there’s one thing this technology can’t replace: the excellent service you provide. Sellers need you to help them understand the process of selling a home and offer reassurance throughout the process. They want to know if something is normal or the severity of a potential issue. Continue reading

Give Your Sellers What They Want

Sellers

 

What’s one of the biggest complaints sellers have about their agents? They don’t hear from them enough. For many, it seems as though as soon as the sign goes up in the yard, they don’t hear from their real estate agents until there’s an offer. During the time in-between, seller may wonder if their home has garnered any interest in the market, if the agent’s marketing is effective and how their home is competing against other homes on the market in the area. Continue reading