Tag Archives: communication

Tim Sanders’ Tips for Spreading the Love

Making connections between people within your network is a great way to spread the love.

Making connections between people within your network is a great way to spread the love.

What’s the best way to get ahead in real estate: By networking and meeting people who provide value to you or by sharing your knowledge and network with the people you meet? While many of us would say the first one, in reality, if you want to achieve success, it’s better to be a giver. According to Tim Sanders, best-selling author of Love is the Killer App: How to Win Business & Influence Friends, successful people are generous with their knowledge and look for ways to connect the people they meet with others in their networks. Relationship masters who create and foster lifelong connections earn 40% more than the average person. Sanders calls these people “love cats,” and says that love at work is your passionate commitment to promoting the success and happiness of other people. Here’s how to get in touch with your inner love cat:

3 Ways to Tap into Your Inner Love Cat
1. Feed your mind. Many of us are careful of what we feed our bodies—we stay away from sugar or gluten or only purchase organic meat and produce. However, we’re not always as careful about what we put into our minds. We fill it with negativity, gossip and other bad stuff and then wonder why our attitudes stink.

The most important time of day is the first 45 minutes when you wake up. Use this time wisely, as it determines the rest of your day. For the first ten minutes after you wake up, complete this gratitude exercise: Close your eyes and think about the people who impacted or helped you the previous day.  Then think of why they helped you. You’ll realize that there are people who are helping you because they believe in you and want you to be successful. Be sure to thank them.

Spend the next 35 minutes filling your mind with good stuff. Read a book or article that will help you improve your skills or knowledge or check out an inspirational or motivational story. Reading will help set you up for success in the rest of your day and will encourage you to share your knowledge with others, which creates an abundance mentality.

“Positive thinking isn’t a prescription you give to people; it’s an outcome of conscious lifestyle design.” –Tim Sanders

2. Provide value. One of the best ways to provide value is by sharing your knowledge, your network and compassion. According to Sanders, sharing knowledge is the foundation of every relationship. You already share knowledge when you send your monthly marketing flyers and eReports to your database. Take it a step further and share knowledge with your potential buyers and sellers. Remember, you can bring your knowledge with you wherever you go—it’s one that no one can take from you. When you’re working with your clients, look at the bigger picture and find an opportunity to share your knowledge.

Become a super connector instead of simply a networker. Instead of looking for ways for people to help you, focus on how you can help others reach their dreams and goals by connecting them to people in your database. Sanders proposes a simple exercise to do the next time you’re networking: Instead of asking the person what they do, ask them what they’re working on that they’re excited about. Then, when they hand you a business card, write on the back who in your network can help them. When you return to your home or office, create a power letter that includes a summary of each person and the mutual opportunity and send it to the individuals. Then follow up to see if they’ve connected.

“Goodwill is the original viral marketing.”-Tim Sanders

3. Develop emotional talent. Emotional talent defines your legacy and can reinforce your hard work or negate it. Strive to deliver an emotional customer experience and they’ll connect you with how you made them feel long after the transaction has closed.  Part of developing emotional talent is reading people so that you can respond appropriately. If a client is upset, address their feelings and find a way to improve their experience.

Did you miss seeing Tim Sanders at Brian Buffini’s Success Tour San Diego? You have five more opportunities to catch the Success Tour this year, and get wisdom and inspiration from a host of guest speakers. Visit BrianBuffini.com for more information and to reserve a seat today!

Brian Buffini’s Success Tour San Diego Live Blog with Tim Sanders

Brian Buffini Success Tour-Tim Sanders Live Blog

Are you a love cat? Tim Sanders, the best-selling author of Love is The Killer App: How to Win Business & Influence Friends and Today We Are Rich: Harnessing the Power of Total Confidence is here at the first stop of Brian Buffini’s Success Tour 2015 to give us the scoop on how to improve our relationships with clients and colleagues alike.

 [liveblog]

5 Reasons Get Face-to-Face with Your Clients

In order to build your relationships with your best clients, it's important to get face-to-face.

In order to build your relationships with your best clients, it’s important to get face-to-face.

Although technology makes it easier for us to get in touch with our clients, it’s also made the process much less personal. Sure, there are times when an email or text trumps a letter in terms of efficiency; however, if you want to build relationships, personal contact is essential. That means getting face-to-face and voice-to-voice with your clients and adding that personal touch. Here are five reasons to get personal with your clients. Continue reading

Are You Committing These Email Sins?

Email is one of the most common ways that we communicate.

Email is one of the most common ways that we communicate.

Email is one of the most common ways that we communicate with our clients. It’s often quicker than a phone call and is useful when you’re trying to convey a large amount of information clearly. However, many of us are overwhelmed with the amount of emails that we receive on a daily basis. There are tons of articles written by experts dedicated to the subject of clearing your email inbox. One way to clear your inbox is to pay forward the favor and not send so many emails in the first place. Continue reading

Reconnect With Your Clients Through Personal Notes

Got 5 minutes? Reconnect with your clients with a personal note.

Got 5 minutes? Reconnect with your clients with a personal note.

It happens to the best of us—we lose touch with a client or two after the transaction has closed. We didn’t mean for it to happen; we just got busy, stopped communicating with them and the relationship fell by the wayside. Can you ever get that relationship back? Of course you can, silly! And a hand-written personal note is one of the best ways to get that relationship back. Continue reading

How to Build Your Relationships with Your Top Clients

A phone call is a great way to connect with your clients.

A phone call is a great way to connect with your clients.

When you work by referral, building relationships with your clients becomes a top priority. After all, they’re the ones who will sing your praises to the people they know, and refer you in an instant. If you want to grow and improve your relationships with your clients—especially your top ones—it’s important to get face-to-face and voice-to-voice with them. In addition to providing value, frequent communication reassures them that you’re looking out for their best interests, whether you’re currently working with them or not. Not only does it make you appear more professional, it also allows you to show concern for your clients while showing off your mad real estate skills. Here are five ways to get face time with your clients. Continue reading

Work the System—The Referral System, That Is

Follow these tips to help you work by referral.

Follow these tips to help you work by referral.

Real estate is a social business that is all about relationships. After all, it’s the relationships you build with your clients that provide the fuel that drives your business in the form of referrals and repeat business. This is the basis of Brian Buffini’s Work by Referral System. As an agent, Brian saw that the more he served his clients and nurtured his relationships with them, the more likely they were to use him again and refer him to their family, friends and acquaintances. He created a system that to help other real estate professionals leverage the relationships they’ve built with their clients to generate a reliable stream of leads. Simple, isn’t it. Continue reading

3 Ways to Improve Your Communication Skills

Good communication with your clients helps you build the foundation for lasting relationships.

Good communication with your clients helps you build the foundation for lasting relationships.

As a real estate professional, you probably spend a good portion of your day talking with past and current clients, prospective clients, other agents, people around the office, etc. However, how would they rate your conversation skills?

Unfortunately, in this day and age, as well spend more time looking at screens, not looking at faces, our conversational skills have suffered. Since many of us communicate through text or email, we often feel awkward when we have to communicate with someone face-to-face or voice-to-voice. Often, when we’re in those situations, we tend to fill the void in conversation by prattling on about ourselves instead of getting to know the person we’re speaking with. Becoming an expert conversationalist takes skill and practice. However, here are three tips to improve your conversational skills: Continue reading

The #1 Thing Your Sellers Want From You

You clients want to hear from you! Be sure to check in with them from time to time.

You clients want to hear from you! Be sure to check in with them from time to time.

How often does the average real estate agent contact their sellers? According to most sellers, their agents don’t contact them enough. One of the biggest complaints sellers have is that their agents seem to disappear from the face of the planet as soon as the sign is put up in the yard, leaving them to wonder what’s going on with the sale of their homes. They wonder if the home has attracted any interest from potential buyers, what the agent is doing to market their home, how their home is faring against other competitive homes, etc. When left to wonder for too long with no check in call from their agent, they may become frustrated and irritated by the entire process, and then take it out on the agent when they finally do hear from them. Don’t be that agent. Continue reading

3 Ways to Create Your Own Luck

You don't need a horse shoe orfour-leaf clovers for good luck; just follow these tips.

You don’t need a horseshoe and four-leaf clovers for good luck; just follow these tips.

Do you know someone who seems to have all the luck? Perhaps they landed a huge listing and sold it in record time, or maybe they seem to have more clients than they know what to do with. It’s easy to write off successful real estate professionals as having Lady Luck on their side; however, luck has nothing to do with it. These agents have mastered the attitude and behaviors that foster success. Take a page from these ‘lucky’ successful people and create your own luck with these tips: Continue reading