Tag Archives: communication

Are You Committing These Email Sins?

Email is one of the most common ways that we communicate.

Email is one of the most common ways that we communicate.

Email is one of the most common ways that we communicate with our clients. It’s often quicker than a phone call and is useful when you’re trying to convey a large amount of information clearly. However, many of us are overwhelmed with the amount of emails that we receive on a daily basis. There are tons of articles written by experts dedicated to the subject of clearing your email inbox. One way to clear your inbox is to pay forward the favor and not send so many emails in the first place. Continue reading

Reconnect With Your Clients Through Personal Notes

Got 5 minutes? Reconnect with your clients with a personal note.

Got 5 minutes? Reconnect with your clients with a personal note.

It happens to the best of us—we lose touch with a client or two after the transaction has closed. We didn’t mean for it to happen; we just got busy, stopped communicating with them and the relationship fell by the wayside. Can you ever get that relationship back? Of course you can, silly! And a hand-written personal note is one of the best ways to get that relationship back. Continue reading

How to Build Your Relationships with Your Top Clients

A phone call is a great way to connect with your clients.

A phone call is a great way to connect with your clients.

When you work by referral, building relationships with your clients becomes a top priority. After all, they’re the ones who will sing your praises to the people they know, and refer you in an instant. If you want to grow and improve your relationships with your clients—especially your top ones—it’s important to get face-to-face and voice-to-voice with them. In addition to providing value, frequent communication reassures them that you’re looking out for their best interests, whether you’re currently working with them or not. Not only does it make you appear more professional, it also allows you to show concern for your clients while showing off your mad real estate skills. Here are five ways to get face time with your clients. Continue reading

Work the System—The Referral System, That Is

Follow these tips to help you work by referral.

Follow these tips to help you work by referral.

Real estate is a social business that is all about relationships. After all, it’s the relationships you build with your clients that provide the fuel that drives your business in the form of referrals and repeat business. This is the basis of Brian Buffini’s Work by Referral System. As an agent, Brian saw that the more he served his clients and nurtured his relationships with them, the more likely they were to use him again and refer him to their family, friends and acquaintances. He created a system that to help other real estate professionals leverage the relationships they’ve built with their clients to generate a reliable stream of leads. Simple, isn’t it. Continue reading

3 Ways to Improve Your Communication Skills

Good communication with your clients helps you build the foundation for lasting relationships.

Good communication with your clients helps you build the foundation for lasting relationships.

As a real estate professional, you probably spend a good portion of your day talking with past and current clients, prospective clients, other agents, people around the office, etc. However, how would they rate your conversation skills?

Unfortunately, in this day and age, as well spend more time looking at screens, not looking at faces, our conversational skills have suffered. Since many of us communicate through text or email, we often feel awkward when we have to communicate with someone face-to-face or voice-to-voice. Often, when we’re in those situations, we tend to fill the void in conversation by prattling on about ourselves instead of getting to know the person we’re speaking with. Becoming an expert conversationalist takes skill and practice. However, here are three tips to improve your conversational skills: Continue reading

The #1 Thing Your Sellers Want From You

You clients want to hear from you! Be sure to check in with them from time to time.

You clients want to hear from you! Be sure to check in with them from time to time.

How often does the average real estate agent contact their sellers? According to most sellers, their agents don’t contact them enough. One of the biggest complaints sellers have is that their agents seem to disappear from the face of the planet as soon as the sign is put up in the yard, leaving them to wonder what’s going on with the sale of their homes. They wonder if the home has attracted any interest from potential buyers, what the agent is doing to market their home, how their home is faring against other competitive homes, etc. When left to wonder for too long with no check in call from their agent, they may become frustrated and irritated by the entire process, and then take it out on the agent when they finally do hear from them. Don’t be that agent. Continue reading

3 Ways to Create Your Own Luck

You don't need a horse shoe orfour-leaf clovers for good luck; just follow these tips.

You don’t need a horseshoe and four-leaf clovers for good luck; just follow these tips.

Do you know someone who seems to have all the luck? Perhaps they landed a huge listing and sold it in record time, or maybe they seem to have more clients than they know what to do with. It’s easy to write off successful real estate professionals as having Lady Luck on their side; however, luck has nothing to do with it. These agents have mastered the attitude and behaviors that foster success. Take a page from these ‘lucky’ successful people and create your own luck with these tips: Continue reading

How Would Your Clients Rate Your Communication?

Most buyers want to be contacted by email or text, which is easy to do with a smartphone.

As a real estate professional who works by referral, you know that good communication is the key to serving your clients. If you want to offer them the best level of service—and enjoy future referrals—it’s essential to keep the lines of communication open with your active buyers and sellers, and respond to them within their preferred time frame. Continue reading

5 Tips to Communicate with Clients via Text

Texts are a quick and easy way to touch base with your clients. Just make sure you follow these tips to avoid a mishap.

 

Text messaging is becoming a popular way to connect with clients. In addition to phone calls and emails, many agents are using their smart phones to text property information or other short messages to their buyers and sellers. In fact, 49% of buyers feel that an agent’s ability to send information and communicate via text is important.* Although text messaging may be one of the quickest ways to communicate, it also leaves one open to opportunities to make a huge faux pas. Continue reading

3 Reasons Why In-Person Communication Trumps Online Communication

Speaking with your clients in person allows you to gauge their reaction and respond accordingly.

Social media has become a normal part of our business communication. After all, it’s quick and easy to “Like” a status or write a short comment of congratulations or well wishes to the clients we’re connected with on Facebook, Twitter, etc. And while this type of communication help to keep us at the top of minds of our clients, it’s no replacement for the traditional channels of communication like a phone call or a personal note or an in-person conversation. However, many agents rely on social media to connect with their clients instead of making a phone call to meet a great client for coffee or lunch. Here are three reasons why in-person communication is more effective than online communication. Continue reading