Great client service is more than being nice and meeting your clients’ expectations—it’s about going above and beyond what’s expected to help them achieve their dreams of homeownership and maintain their investment once they’ve closed the deal. It’s sharing your knowledge with them, using your expertise to help them along the path of homeownership and keeping your skills sharp so you can offer the highest level of service. Here are three ways to serve your clients: Continue reading
Pop-Bys are a fun and easy way to connect with your clients while providing value and showing that you care. You don’t need to break the bank on a gift—it’s truly the thought that counts! A small, inexpensive and useful item has more impact than something expensive (and does less damage to your wallet). Remember, the point of the Pop-By is to show your appreciation for their business and referrals. Celebrate spring’s arrival with these Pop-By ideas: Continue reading
Have you delivered a Pop-By to your best clients recently? Pop-Bys don’t go on hiatus until the sunshine and warm weather return. In fact, any time is a great time to deliver a Pop-By to a great client. If you’re not sure what to give to your clients at this time of year, here are a few ideas. Continue reading
If you’re thinking of hosting a client party this upcoming holiday season, now is the time to start planning. There’s so much do! You have to thinking of a theme, create your guest list, decide what to serve and so much more. Let Referral Maker® real estate CRM help you keep it all straight. Continue reading
Autumn is a great time to reconnect with your clients. Stop by the homes of your clients and be sure to bring one of these goodies with you. Continue reading
The summer is a great time to connect with your clients. The longer days offer fun opportunities to meet up with your clients face-to-face, which is one of the best ways to connect with them. Here are a few ideas to get you started.
Host a Client Appreciation Party. A fun summer client party is often a slam dunk for real estate professionals who want to meet up with several clients at once. Invite your whole database or just your A+ and A clients—it’s up to you! Plan a fun barbeque, a beach day, a picnic in the park, etc. Client parties get you face-to-face with your clients and allow them to meet one another for a few hours of fun.
Referral Maker CRM Tip: Use the Business Mixer Template to help you plan your next Client Appreciation Party! Go the to the Marketing Tab and start your campaign today.
Deliver a Pop-By. Pop-Bys are a fun way to get face time with your clients. Bring a small gift, such as a tube of sunscreen, a potted plant or seeds, beach toys, etc., and stop by their home. Call ahead of time to make sure they’re home. Or, leave it on their doorstep and text a photo of the item to your client to let them know to look for it when they get home.
Referral Maker CRM Tip: Have you downloaded the Referral Maker® App yet? The App not only makes it easy to update your clients’ information, you can also plan your Pop-By delivery route while you’re out and about.
Write them a note. Whether you’re taking advantage of early-morning quiet time or relaxing by the pool, write a few personal notes to your favorite clients, clients you chatted with during the week or ones that you haven’t contacted in a while. They’ll be happy to hear from you and will be touched that you took the time to write them a note.
Referral Maker CRM Tip: How many notes have you written this week? See this and more on the Dashboard of Referral Maker. You’ll get a tally of how many you’ve completed so that you know how close you are to winning the day and winning the week!
Call them up. One of the fastest ways to touch base with your clients, a short phone call allows you to tell your client that you’re thinking of them, see what’s new in their lives and remind them that you’re never too busy for their referrals.
Referral Maker CRM Tip: Who should you call today? Referral Maker can tell you! Simply upload your database and Referral Maker will let you know who to contact. Access proven dialogues to help you get the conversation started!
Send them a video email. A video email is a great way to send a personal message to your clients. Update them on the local real estate market, tell them about new listings on the market or just check in to say hello.
Let Referral Maker® real estate CRM help you connect with your clients this summer. In addition to helping you plan your lead generating activities for the day and week, Referral Maker makes it easy to update your clients’ information, track your communication with them and plan your Pop-By route. Visit ReferralMaker.com to learn more and to start your 30-day free trial.
Client parties are a fun way to socialize with your favorite clients, say ‘thanks’ for their business and referrals and have a great time while you’re at it. If you’ve been thinking of hosting a client party, the summer provides an excellent opportunity to plan one. Get outside and enjoy some fun in the sun with these summer client party ideas. Continue reading
Pop-Bys are a great way to touch base with your clients while expressing your appreciation for them. Surprise them with one of these seasonal items, and show that you care. Continue reading
Providing value is an important component of Working by Referral. When you provide value to your clients, you offer them another level of service and reinforce your role as their trusted advisor. Show your expertise and appreciation with these five ways to provide value to your clients this summer. Continue reading
Whether you’re planning your first client party or your tenth, it’s helpful to have a checklist to follow to ensure that you haven’t missed a thing. Here’s a short checklist of tasks to complete while you’re planning your client party (as well a few things to do afterwards): Continue reading