One of the best ways to set yourself apart from your competition is to provide great client service. When you consistently exceed your clients’ expectations by going beyond what’s expected, they’ll not only trust you more, they may also refer you to their family and friends. How can you exceed their expectations? Continue reading →
If you work by referral, your relationships drive your business. You seek to become your clients’ trusted advisor and ask that they refer you to their family and friends. Take it to the next level by making it easy for them to refer you in the first place. Here’s how: Continue reading →
Even if you’ve been in the real estate business for years, there may be days when you feel nervous to call your database. As technology makes it easier to replace talking on the phone with sending emails and texts, many agents, especially younger ones, feel less comfortable calling up their clients. While connecting via text is fine if that’s what your clients prefer, it’s still important to call your clients who prefer to speak on the phone. Similarly, you may be intimidated to speak on the phone with a referral or client you don’t know very well. Here’s how to get motivated to dial when you’re anxious about picking up the phone. Continue reading →
When you work by referral, it’s vital to maintain consistent communication with your clients. Although you can connect with them on social media, over the phone or email or by sending a personal note, it’s also beneficial to get face-to-face with them as well. When you meet up with them to break bread or deliver a small gift of appreciation, you help build your relationship with them. Here’s how: Continue reading →
Pop-Bys are small, thoughtful items intended to help you show your clients you care and thank them for their business and referrals. Although your A+ clients are sure to enjoy receiving them, delivering a thoughtful item to your current buyers will help you build your relationship with them.
Whether you’re working with first-time homebuyers or folks who have been through the process a few times, here are some helpful Pop-By ideas to deliver to their homes. Continue reading →
Although the real estate marketplace is filled with apps and programs intended to help sellers list their homes without an agent, there’s one thing this technology can’t replace: the excellent service you provide. Sellers need you to help them understand the process of selling a home and offer reassurance throughout the process. They want to know if something is normal or the severity of a potential issue. Continue reading →
Gather your best clients together for a picnic in the park.
Summertime is a great time to mingle with your best clients at a client party. Client parties not only allow you to touch base with several of your clients at a time, they’re also a great way to show your appreciation for their business and referrals. Plus, who doesn’t love a party? If you’re thinking of hosting a client party this summer, here are some ideas. Continue reading →
What better way to show your clients you appreciate their business and referrals than by surprising them with a small Pop-By gift? These small, inexpensive gifts give you a reason to connect with your clients and deepen your relationships with them. As we head into summer, here are a few ideas to surprise your clients and surpass their expectations. Continue reading →
Get on the phone and invite your clients to a client party.
The sun is shining and the temperatures are heating up—what better time to get social with your clients? Whether you’re planning a summer client party to thank your clients for their business and referrals or just ramping up your posts on social media, it’s clear that now is the time to make contact with your top clients. Continue reading →
Keeping your clients informed is one of the best ways to serve your clients
Great client service is more than being nice and meeting your clients’ expectations—it’s about going above and beyond what’s expected to help them achieve their dreams of homeownership and maintain their investment once they’ve closed the deal. It’s sharing your knowledge with them, using your expertise to help them along the path of homeownership and keeping your skills sharp so you can offer the highest level of service. Here are three ways to serve your clients: Continue reading →